Terms of Service
WorldWide Plus provides Web hosting under the service name of Web Hosting Plus. We reserve the right to suspend or cancel a customer's access to any or all services provided by Web Hosting Plus when we decide that the account has been inappropriately used or otherwise.
Server Use
Personal accounts are to be used by the primary owner only. Personal account holders are not permitted to store or give away web hosting services of their website to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads. Hosting accounts must not be used as a file backup or upload/download service, i.e. the web space provided should only be used to store files directly related to the operation of your website and not for general file storage.
We reserve the right to refuse service and/or access to its servers at any time.
We do not allow any of the following content to be stored on our servers:
Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Federal, State or Local regulation.
Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of Web Hosting Plus.
Warez - Includes pirated software, ROMs, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.
We do not tolerate the sending of bulk mail or spam through our system regardless of whether the mails are 'opt-in' or unsolicited. Account holders are responsible for insuring that any scripts installed within their web space are secure so that they are not used for mass email sending, either directly or via an outside source.
Unlimited Use Policy
High bandwidth usage: We offer an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, we may find a customer to be using server resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, we reserve the right to impose the High Resource User Policy for the consideration of all customers.
High Resource User Policy
Resources are defined as bandwidth and/or processor utilization. We may implement the following policy at our sole discretion:
When a website is found to be monopolising the resources available, we reserve the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers.
Payment Policies
All accounts are set up on a recurring prepay basis. Although we reserve the right to change prices of accounts or services at any time all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year or month following the date the account was established. Customers
may automatically be charged again at the end of their prepay period unless closure notification has already been processed. For recurring annual payments, we will advise customers of the forthcoming renewal payment prior to the due date.
In situations where the card number on file is declined, we will immediately suspend the facility to purchase services online until the outstanding charge is processed successfully. In addition, we reserve the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer submits a cancellation request. If
a cancellation request is submitted after
the due date for hosting or Optional
Extras then we reserve the right to make
either an admin charge or a part or full
charge for services beyond the renewal
date where costs have already been
incurred by us.
No bills or invoices will be sent by regular postal mail. All invoices will be sent directly to customers via email once the online purchase has been made.
All payments are in GB Pounds Sterling.
You are required to have a valid credit/debit card and email address registered on your account at all times.
Payment Options
In order to offer a number of payment options to customers, we provide the following options for payment.
Credit / Debit Cards:
We accept major credit cards including: Visa, Visa Electron, Visa Delta, MasterCard, American Express, Switch/Maestro and Solo, as well as any others shown on our order payment page.
Cheque Payment:
This option is only available to customers who pay annually for their hosting account. We cannot guarantee that a service will be provided until after any received cheques have been cleared. If a cheque is returned to us by our bank as unpaid (bounced cheque) an admin fee of £25.00 will be charged to the customer. We will also accept similar payments (such as International Money Orders, Bank Drafts and Bank Transfers) as payment from non-UK customers.
PayPal:
We accept PayPal payments for annual and 2-yearly paid hosting accounts which must be paid in British Pounds Sterling.
30 Day Money Back Guarantee
For customers opening their first account, the initial 30 days are available with a money back guarantee. Customers will not be entitled to this benefit if they have previously had an account with us unless the period of absence has been greater than one year. New customers will not be entitled to a trial period if any account has previously been created at the same postal address within the same 12 month time span.
Cancellations and Refunds
We reserve the right to cancel the service at any time. In this event customers will be entitled to a credit based upon the remaining period of membership. If a customer contravenes the terms of service a credit will not be issued in the event of a cancellation.
Customers may cancel their account at any time once any outstanding payments on the account are paid. When a customer decides to cancel their service, it is the customer's responsibilty to ensure that the account is cancelled with us. A cancellation can only be processed from our cancellation page. Cancellations cannot be processed by any other method. To simply stop using the service does not constitute a cancellation; the service must actually be cancelled with us, otherwise any service fees will still apply. During the initial 30 day period, customers who wish to cancel will be entitled to a full refund for their hosting fees, excluding any Optional Extras and domain registration costs. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.
Fees charged on a prepay basis are non-refundable. Once the initial 30 day period has expired customers are not entitled to receive a refund unless the service is cancelled by us. In addition, some accounts may incur admin or processing fees, these charges are also non-refundable. This includes domain registration fees and payment for Optional Extras.
Indemnification
Customer agrees that it shall defend, indemnify, save and hold WorldWide Plus harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against WorldWide Plus, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless WorldWide Plus against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with WorldWide Plus' server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from WorldWide Plus' server.
Disclaimer
WorldWide Plus will not be responsible for any damages your business may suffer. WorldWide Plus makes no warranties of any kind, expressed or implied for services we provide. WorldWide Plus disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by WorldWide Plus and its employees. WorldWide Plus reserves the right to revise its policies at any time.
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